Program Review for Information Systems Technology
Program Review Framework & Criteria
I. Connection: From interest to application (Qualitative, program head and dean)
1) Please provide a description of any changes to the program since the last cycle and the appropriate updates to the catalog (general education changes, program requirement changes, ancillary program costs for students, hours/credits of credentials, etc.).
2) How do students find out about the program? Please provide examples of advising activities, marketing materials, or other outreach and engagement events designed to recruit students to the program.
II. Entry: From application to pathway entry (Qualitative, program head and dean)
1) Please provide a description of your program credentials and how they stack into one another.
Questions for consideration:
1.a. What is the employability (or transferability) of each credential?
1.b. Do all credits from a sub-credential transfer into the parent credential?
1.c. What is the timeframe of completion for all credentials within the program (i.e. is the program setup to award sub-credentials prior to the parent credential)?
2) Program enrollment, if applicable, disaggregated by specialization (Quantitative, IE)
|
2021-2022 |
2020-2021 |
||||
|
Plan |
Description |
HC |
FTE |
HC |
FTE |
|
299 |
Info Systems Tech |
17.00 |
12.73 |
19.00 |
11.93 |
|
299-07 |
Internet Services |
5.00 |
3.63 |
3.00 |
1.63 |
|
299-10 |
Accounting Information Systems |
2.00 |
1.63 |
|
|
|
299-11 |
Game Design and Development |
17.00 |
12.00 |
15.00 |
8.27 |
|
|
Total |
41.00 |
30.00 |
37.00 |
21.83 |
|
2019-2020 |
2018-2019 |
||||
|
Plan |
Description |
HC |
FTE |
HC |
FTE |
|
299 |
Information Systems Technology |
17.00 |
13.27 |
17.00 |
11.23 |
|
299-07 |
Internet Services |
3.00 |
1.07 |
2.00 |
0.53 |
|
299-10 |
Accounting Information Systems |
1.00 |
0.77 |
|
|
|
299-11 |
Game Design and Development |
17.00 |
12.00 |
10.00 |
6.57 |
|
Totals |
38.00 |
27.10 |
29.00 |
18.33 |
|
a. Annual program FTE and HC over the last review cycle (To include SCHEV program ratios and SCHEV class ratios)
|
2021-2022 |
2020-2021 |
||||
|
Plan |
Description |
HC |
FTE |
HC |
FTE |
|
299 |
Info Systems Tech |
17.00 |
12.73 |
19.00 |
11.93 |
|
299-07 |
Internet Services |
5.00 |
3.63 |
3.00 |
1.63 |
|
299-10 |
Accounting Information Systems |
2.00 |
1.63 |
|
|
|
299-11 |
Game Design and Development |
17.00 |
12.00 |
15.00 |
8.27 |
|
|
Total |
41.00 |
30.00 |
37.00 |
21.83 |
|
2019-2020 |
2018-2019 |
||||
|
Plan |
Description |
HC |
FTE |
HC |
FTE |
|
299 |
Information Systems Technology |
17.00 |
13.27 |
17.00 |
11.23 |
|
299-07 |
Internet Services |
3.00 |
1.07 |
2.00 |
0.53 |
|
299-10 |
Accounting Information Systems |
1.00 |
0.77 |
|
|
|
299-11 |
Game Design and Development |
17.00 |
12.00 |
10.00 |
6.57 |
|
Totals |
38.00 |
27.10 |
29.00 |
18.33 |
|
III. Progress: Pathway advancement (Quantitative, IE)
1) Student learning outcomes data
| Program : Information Systems Technology: AAS | |||||||
| Year | Outcome | Assessment | Course | Criteria | Benchmark | Data | Action Plan for Next AY |
| 2020-21 | demonstrate proficiency with computer hardware, software, operating systems, and business applications; | PowerPoint Project | ITE 115 | C or higher | 75% of students | 95% (46 of 48 students) earned a C or higher | Conversion of modality due to COVID-19, bolsetered online materials to include more videos and screenshots |
| demonstrate acceptable workplace skills, attitudes, and behaviors | Employer Eval | ITE 290 | C or higher | 75% of students | course not offered | Adjusted insternship to include a capstone project to replace internship during COVID | |
| Effectively apply network security basics including security objectives, security architecture, security models, and security layers | Chapter Quiz | ITN 260 | C or higher | 75% of students | 100 % (17 of 17 students) earned C or higher | Additional resources in the Canvas course to aid in distance learning including videos, and visual step by step demos | |
| demonstrate proficiency with algorithm and problem solving methods using a high level programming language | Final exam | CSC 201 | C or higher | 75% of students | 66% (10 of 15 students) earned C or higher | Additional resources in the Canvas course to aid in distance learning including videos, and visual step by step demos | |
| 2021-22 | demonstrate proficiency with computer hardware, software, operating systems, and business applications; | PowerPoint Project | ITE 115 | C or higher | 75% of students | 96% (24 of 25 students) earned C or higher | Additional resources in the Canvas course to aid in distance learning including videos, and visual step by step demos |
| demonstrate acceptable workplace skills, attitudes, and behaviors | Employer Eval | ITE 290 | C or higher | 75% of students | course not offered | Incorporated weekly check in and documentation of tasks completed and time committed to internship to provide a better idea of work accomplished. | |
| Effectively apply network security basics including security objectives, security architecture, security models, and security layers | Chapter Quiz | ITN 260 | C or higher | 75% of students | 100 % (22 of 22 students) earned C or higher | Continue previous improvement strategy | |
| demonstrate proficiency with algorithem and problem solving methods using a high level programming language | final project | CSC 201 | 70% on the final project | 75% of students | 61% (8 of 13) scored 70 or higher on the final project | Continue previous improvement strategy | |
| 2022-23 | demonstrate proficiency with computer hardware, software, operating systems, and business applications; | PowerPoint Project | ITE 152 | C or higher | 75% of students | 100% (126 of 126 students) met the criteria | Changed course form ITE 115 to ITE 152 to now incorporate both computer fundamentals and information literacy into one curricula |
| demonstrate acceptable workplace skills, attitudes, and behaviors | Employer Eval | ITE 290 | C or higher | 75% of students | 100% (3 of 3 students) earned 75% on the assessment | Continue previous improvement strategy | |
| Effectively apply network security basics including security objectives, security architecture, security models, and security layers | Chapter Quiz | ITN 260 | C or higher | 75% of students | 100% (24 of 24 students) earned C or higher | Continue previous improvement strategy | |
| demonstrate proficiency with algorithem and problem solving methods using a high level programming language | CSC 201 | C or higher | 75% of students | 100% (9 of 9 students) earned C or higher | Continue previous improvement strategy | ||
| 2023-24 | demonstrate proficiency with computer hardware, software, operating systems, and business applications; | PowerPoint Project | ITE 152 | C or higher | 75% of students | ||
| demonstrate acceptable workplace skills, attitudes, and behaviors | Employer Eval | ITE 290 | C or higher | 75% of students | |||
| Effectively apply network security basics including security objectives, security architecture, security models, and security layers | Chapter Quiz | ITN 260 | C or higher | 75% of students | |||
| demonstrate proficiency with algorithem and problem solving methods using a high level programming language | CSC 201 | C or higher | 75% of students | ||||
2) Program credit attainment (15/12 in one semester, 30/24 for those who enrolled in two consecutive semesters)
|
2021-2022 |
||||||
|
N |
One |
Two
Consecutive |
||||
|
Plan |
Description |
|
12 |
15 |
24 |
30 |
|
299 |
Info Systems Tech |
17 |
3 |
0 |
5 |
3 |
|
299-07 |
Internet Services |
5 |
0 |
0 |
2 |
1 |
|
299-10 |
Accounting Information Systems |
2 |
0 |
0 |
2 |
0 |
|
Total |
24 |
3 |
0 |
9 |
4 |
|
|
2020-2021 |
||||||
|
N |
One |
Two
Consecutive |
||||
|
Plan |
Description |
|
12 |
15 |
24 |
30 |
|
299 |
Information
Systems Technology |
19 |
4 |
1 |
4 |
2 |
|
299-07 |
Internet Services |
3 |
0 |
0 |
0 |
1 |
|
299-11 |
Game Design and Development |
15 |
3 |
2 |
2 |
1 |
|
Total |
37 |
3 |
|
4 |
0 |
|
|
2019-2020 |
||||||
|
N |
One |
Two
Consecutive |
||||
|
Plan |
Description |
|
12 |
15 |
24 |
30 |
|
299 |
Information
Systems Technology |
17 |
2 |
|
9 |
|
|
299-07 |
Internet Services |
3 |
|
|
|
|
|
299-10 |
Accounting Information Systems |
1 |
|
|
|
|
|
299-11 |
Game Design and Development |
17 |
1 |
|
5 |
3 |
|
Total |
38 |
0 |
|
3 |
0 |
|
|
|
|
2018-2019 |
||||
|
|
N |
One |
Two
Consecutive |
|||
|
Plan |
Description |
|
12 |
15 |
24 |
30 |
|
299 |
Information
Systems Technology |
17 |
1 |
|
6 |
1 |
|
299-07 |
Internet Services |
2 |
|
|
|
|
|
299-11 |
Game Design and Development |
10 |
1 |
|
1 |
3 |
|
Total |
29 |
2 |
|
7 |
4 |
|
Previous review data below:
| Description | AcadYear 2014-2015 | AcadYear 2015-2016 | AcadYear 2016-2017 | AcadYear 2017-2018 | ||||||||||||||||
| N | One �Term | Two
Consective Terms | N | One �Term | Two
Consective Terms | N | One �Term | Two
Consective Terms | N | One �Term | Two
Consective Terms | |||||||||
| 12 | 15 | 24 | 30 | 12 | 15 | 24 | 30 | 12 | 15 | 24 | 30 | 12 | 15 | 24 | 30 | |||||
| 299 - Info Systems Tech (AAS) | 37 | 2 | 1 | 12 | 1 | 29 | 2 | � | 8 | 4 | 29 | 2 | � | 9 | 2 | 19 | 5 | � | 4 | 1 |
| 299-07 - Internet Services (AAS) | 9 | 1 | � | 3 | 1 | 11 | 1 | � | 3 | 2 | 6 | � | 1 | 2 | � | 3 | � | � | 1 | � |
| 299-10 - Accounting Info Systems (AAS) | 2 | 1 | � | 1 | � | 1 | � | � | � | � | � | � | � | � | � | � | � | � | � | � |
| 299-11 - Game Design and Development (AAS) | 10 | 1 | � | 2 | � | 9 | � | � | 6 | 1 | 9 | � | � | 3 | � | 14 | 2 | � | 3 | 2 |
3) Program retention and persistence relative to the start date of the program (subsequent term calculation)
|
2021-2022 |
||||||
|
N |
Persistence |
Retention |
||||
|
Plan |
Description |
n |
% |
n |
% |
|
|
299 |
Info Systems Tech |
3 |
3 |
100.00% |
2 |
66.67% |
|
299-11 |
Game Design and Development |
6 |
6 |
100.00% |
5 |
83.33% |
|
Total |
9 |
9 |
100.00% |
7 |
77.78% |
|
|
2020-2021 |
||||||
|
N |
Persistence |
Retention |
||||
|
Plan |
Description |
n |
% |
n |
% |
|
|
299 |
Information Systems Technology |
1 |
1 |
100.00% |
0 |
0.00% |
|
299-07 |
Internet Services |
1 |
1 |
100.00% |
1 |
100.00% |
|
299-11 |
Game Design and Development |
6 |
4 |
66.67% |
3 |
50.00% |
|
Total |
7 |
5 |
71.43% |
4 |
57.14% |
|
|
2019-2020 |
||||||
|
N |
Persistence |
Retention |
||||
|
Plan |
Description |
n |
% |
n |
% |
|
|
299 |
Information Systems Technology |
4 |
3 |
75.00% |
1 |
25.00% |
|
299-11 |
Game Design and Development |
8 |
7 |
87.50% |
4 |
50.00% |
|
Total |
12 |
10 |
83.33% |
5 |
41.67% |
|
|
2018-2019 |
||||||
|
N |
Persistence |
Retention |
||||
|
Plan |
Description |
n |
% |
n |
% |
|
|
299 |
Information Systems Technology |
2 |
2 |
100.00% |
2 |
100.00% |
|
299-11 |
Game Design and Development |
3 |
3 |
100.00% |
3 |
100.00% |
|
Total |
5 |
5 |
100.00% |
5 |
100.00% |
|
IV. Completion: Credential attainment (Quantitative, IE)
1) Sub-credential attainment and timeframe (are students completing sub-credential prior to or at the same time as parent credential?)
|
Plan |
N |
Acad Year |
|||||
|
Grads |
150 |
Transfer |
|||||
|
n |
% |
n |
% |
n |
% |
||
|
221-299-09 - Computer Service
Technician |
1 |
0 |
-- |
0 |
-- |
0 |
-- |
|
|
AcadYear 2020-21 |
|||||
|
|
|
|
|
|
||
|
|
Grads |
150% |
||||
|
Plan |
Description |
N |
n |
% |
n |
% |
|
221-299-18 |
CSC Internet Webmaster |
3 |
0 |
- |
0 |
- |
|
|
Total |
3 |
0 |
0.00% |
0 |
|
|
|
AcadYear 2019-2020 |
|||||
|
|
|
|
|
|
||
|
|
Grads |
150% |
||||
|
Plan |
Description |
N |
n |
% |
n |
% |
|
221-299-09 |
CSC Computer Service Technician |
1 |
0 |
- |
0 |
- |
|
Total |
1 |
0 |
0.00% |
0 |
|
|
|
|
AcadYear 2018-19 |
|||||
|
|
|
|
|
|
||
|
|
Grads |
150% |
||||
|
Plan |
Description |
N |
n |
% |
n |
% |
|
221-299-09 |
CSC Computer Service Technician |
3 |
1 |
33.33% |
1 |
100.00% |
|
221-299-18 |
CSC Internet Webmaster |
1 |
|
|
|
|
|
Total |
1 |
1 |
100.00% |
1 |
100.00% |
|
2) Parent credential attainment and timeframe, if applicable, disaggregated by specialization
|
|
AcadYear 2020-21 |
|||||
|
|
|
|
|
|
||
|
|
Grads |
150% |
||||
|
Plan |
Description |
N |
n |
% |
n |
% |
|
299 |
Information Systems Technology |
19 |
2 |
10.53% |
1 |
50.00% |
|
299-07 |
Internet Services |
3 |
0 |
- |
0 |
- |
|
299-11 |
Game Design and Development |
15 |
2 |
13.33% |
1 |
50.00% |
|
Total |
37 |
4 |
10.81% |
2 |
50.00% |
|
|
|
AcadYear 2019-2020 |
|||||
|
|
|
|
|
|
||
|
|
Grads |
150% |
||||
|
Plan |
Description |
N |
n |
% |
n |
% |
|
299 |
Information Systems Technology |
17 |
2 |
11.76% |
2 |
100.00% |
|
299-07 |
Internet Services |
3 |
0 |
- |
0 |
- |
|
299-10 |
Accounting Information Systems |
1 |
0 |
- |
0 |
- |
|
299-11 |
Game Design and Development |
17 |
3 |
17.65% |
2 |
66.67% |
|
Total |
21 |
3 |
14.29% |
2 |
66.67% |
|
|
|
AcadYear 2018-2019 |
|||||
|
|
|
|
|
|
||
|
|
Grads |
150% |
||||
|
Plan |
Description |
N |
n |
% |
n |
% |
|
299 |
Information Systems Technology |
17 |
8 |
47.06% |
6 |
75.00% |
|
299-07 |
Internet Services |
2 |
1 |
50.00% |
|
|
|
299-11 |
Game Design and Development |
10 |
1 |
10.00% |
1 |
100.00% |
|
Total |
29 |
10 |
34.48% |
7 |
70.00% |
|
a. Are students completing within 6 semesters (150% of graduation time)?
V. Transition: Employment or transfer post-credential (Quantitative, IE)
1) Transfer outcomes (students who transfer with associate degree, students who transfer without)
|
Plan |
N |
Acad Year |
|||||
|
Grads |
150 |
Transfer |
|||||
|
n |
% |
n |
% |
n |
% |
||
|
221-299-09 - Computer Service
Technician |
1 |
0 |
-- |
0 |
-- |
0 |
-- |
|
Plan |
N |
Acad Year |
|||||
|
Grads |
150 |
Transfer |
|||||
|
n |
% |
n |
% |
n |
% |
||
|
299 - Info Systems Tech |
17 |
6 |
35.29% |
3 |
50.00% |
1 |
5.88% |
|
299-07 - Internet Services |
5 |
2 |
40.00% |
1 |
50.00% |
0 |
-- |
|
299-10 - Accounting Information
Systems |
2 |
0 |
-- |
0 |
-- |
0 |
-- |
|
299-11 - Game Design and Development |
17 |
0 |
-- |
0 |
-- |
0 |
-- |
|
N |
N |
AcadYear 2020-21 |
|||||
|
Associate |
Non-Associate |
||||||
|
Plan |
Description |
n |
% |
n |
% |
||
|
299 |
Information System Technology |
19 |
2 |
0 |
- |
|
|
|
299-07 |
Internet Services |
3 |
0 |
0 |
- |
|
|
|
299-11 |
Game Design and Development |
15 |
2 |
0 |
- |
|
|
|
|
Total |
37 |
4 |
|
|
|
|
|
N |
AcadYear 2019-2020 |
|||||
|
Associate |
Non-Associate |
|||||
|
Plan |
Description |
n |
% |
n |
% |
|
|
299 |
Information System Technology |
17 |
|
0.00% |
1 |
100.00% |
|
299-07 |
Internet Services |
3 |
|
|
|
|
|
299-10 |
Accounting Information Systems |
1 |
|
|
|
|
|
299-11 |
Game Design and Development |
17 |
1 |
33.33% |
2 |
66.67% |
|
|
Total |
38 |
1 |
|
3 |
|
|
N |
AcadYear 2018-2019 |
|||||
|
Associate |
Non-Associate |
|||||
|
n |
% |
n |
% |
|||
|
299 |
Information System Technology |
17 |
|
|
|
|
|
299-07 |
Internet Services |
2 |
1 |
100.00% |
0 |
0.00% |
|
299-11 |
Game Design and Development |
10 |
|
|
|
|
|
Total |
29 |
1 |
|
0 |
|
|
Previous Review Data Below:
| AY 14-15 | AY 15-16 | AY 16-17 | AY 17-18 | |||||||||||||||||
| N | Associate | Non -Associate | N | Associate | Non -Associate | N | Associate | Non -Associate | N | Associate | Non -Associate | |||||||||
| Academi c Plans | n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | ||||
| 299 - Info Systems Tech | 37 | 0 | 0.00% | 2 | 100.00% | 29 | 2 | 33.33% | 4 | 66.67% | 29 | 0 | 0.00% | 6 | 100.00% | 19 | 0 | 0.00% | 2 | 100.00% |
| 299-07 - Internet Services | 9 | 1 | 100.00% | 0.00% | 11 | 0 | 0.00% | 1 | 100.00% | 6 | 0 | 0.00% | 0 | 0.00% | 3 | 0 | 0.00% | 0 | 0.00% | |
| 299-10 - Accounting Information Systems | 2 | 0 | 0.00% | 2 | 100.00% | 1 | 0 | 0.00% | 1 | 100.00% | ||||||||||
| 299-11 - Game Design and Development | 10 | 0 | 0.00% | 2 | 100.00% | 9 | 0 | 0.00% | 0 | 0.00% | 9 | 0 | 0.00% | 1 | 100.00% | 14 | 0 | 0.00% | 0 | 0.00% |
2) Student perspective/satisfaction
|
IN1: The courses I took at PHCC
prepared me for my educational goals. |
||||||
|
Responses: |
47 |
Average: |
82.81 |
|||
|
Rating |
# of Responses |
% of Total |
||||
|
<60 |
9 |
19.15% |
||||
|
60-69 |
2 |
4.26% |
||||
|
70-79 |
4 |
8.51% |
||||
|
80-89 |
4 |
8.51% |
||||
|
>90 |
28 |
59.57% |
||||
|
IN2:The faculty at PHCC are fair and
supportive of students. |
||||||
|
Responses: |
47 |
Average: |
82.17 |
|||
|
Rating |
# of Responses |
% of Total |
||||
|
<60 |
9 |
19.15% |
||||
|
60-69 |
3 |
6.38% |
||||
|
70-79 |
1 |
2.13% |
||||
|
80-89 |
2 |
4.26% |
||||
|
>90 |
32 |
68.09% |
||||
|
IN3: The faculty at PHCC demonstrate
thorough knowledge of the subject matter. |
||||||
|
Responses: |
48 |
Average: |
80.4 |
|||
|
Rating |
# of Responses |
% of Total |
||||
|
<60 |
11 |
22.92% |
||||
|
60-69 |
1 |
2.08% |
||||
|
70-79 |
3 |
6.25% |
||||
|
80-89 |
3 |
6.25% |
||||
|
>90 |
30 |
62.50% |
||||
|
IN4: In the courses I took at PHCC,
classroom activities and outside assignments were appropriate and meaningful. |
||||||
|
Responses: |
47 |
Average: |
79.87 |
|||
|
Rating |
# of Responses |
% of Total |
||||
|
<60 |
9 |
19.15% |
||||
|
60-69 |
5 |
10.64% |
||||
|
70-79 |
3 |
6.38% |
||||
|
80-89 |
1 |
2.13% |
||||
|
>90 |
29 |
61.70% |
||||
|
IN5: I would recommend the faculty
at PHCC. |
||||||
|
Responses: |
48 |
Average: |
82.23 |
|||
|
Rating |
# of Responses |
% of Total |
||||
|
<60 |
8 |
16.67% |
||||
|
60-69 |
2 |
4.17% |
||||
|
70-79 |
4 |
8.33% |
||||
|
80-89 |
5 |
10.42% |
||||
|
>90 |
29 |
60.42% |
||||
Previous review data below:
| Question | Rating (1 =Strongly Disagree, 5 = Strongly Agree) |
| Rate the instruction in your major | 3.13 |
| Rate the faculty expertise in your major | 3.00 |
| Rate the program materials in your major | 3.10 |
| Rate the labs and equipment for your major | 3.00 |
VI. Sustainability: Future Program Outlook (Mixed methods, IE, program head and dean)
1) Program forecast (major expenditures, changes, personnel needs, etc.); any future costs should be explained in this section)
a. Any other pertinent information relevant to the review process should be provided here (e.g. community need, state/federal requirements, external accreditation, SCHEV low enrollment warning, etc.)
b. Employment forecast for program (Analyst data)
|
Computer User Support Specialists in Patrick &
Henry Community College, 2023Q11 |
||||||||||||||
|
|
Current |
5-Year History |
5-Year Forecast |
|||||||||||
|
SOC |
Occupation |
Empl |
Mean Ann Wages2 |
LQ |
Unempl |
Unempl Rate |
Online Job Ads3 |
Empl Change |
Ann % |
Total Demand |
Exits |
Transfers |
Empl Growth |
Ann % Growth |
|
15‑1232 |
Computer User Support
Specialists |
137 |
$52,200 |
0.64 |
4 |
2.4% |
17 |
5 |
0.7% |
45 |
16 |
35 |
-5 |
-0.8% |
|
00‑0000 |
Total - All Occupations |
48,857 |
$48,400 |
1.00 |
2,044 |
3.4% |
2,511 |
-431 |
-0.2% |
26,945 |
11,873 |
16,303 |
-1,232 |
-0.5% |
Source: JobsEQ®
Data as of 2023Q1
unless noted otherwise
Note: Figures may not
sum due to rounding.
1. Data based on a
four-quarter moving average unless noted otherwise.
2. Wage data
represent the average for all Covered Employment
3. Data represent
found online ads active within the last thirty days in the selected region. Due
to alternative county-assignment algorithms, ad counts in this analytic may not
match that shown in RTI (nor in the popup window ad list). Ad counts for ZCTA-based
regions are estimates.