PHCC PHACT Service Review System

Service Review for Facilities

Service Review Framework & Criteria

I. Information:

1) Please provide a description of any changes to the services under review since the last cycle and the appropriate updates to the catalog. In addition, include any location, personnel, and personnel role changes, as well as additions, losses, or modifications to the types of services offered.

There are no changes.

2) How do students or employees engage the service(s)? Please provide examples of activities, marketing materials, or other outreach and engagement examples designed to inform students or employees of the service.

Each building is assigned a designated Building Requester. Employees (or students) may call, email, or speak to the Requestor concerning any Housekeeping, Security/Police, or Maintainance request/issue. The Requestor will enter a detailed description into a workorder system refered to as Schooldude. The workorders are routed through the system to the appropriate departments. All requests are routed through the Facilities Directors office for record. Requests can also be made directly to the Facilities Director.

II. Data:

1) Goals template data, aggregated by strategic plan reporting area (see attached template).

Goals Summary

Academic Year	Goal	Results
2016-17	Serve 20 students through on-campus day care center by Fall 2018	VCCS reprioritization to #6 on capital projects list
2017-18	No revisions to prior year goal	Legislature chose to no pursue any new capital projects
2018-19	Revised to include private outreach efforts to secure funding	Not met
2018-19	Pursue Funding for MET II renovation	Funding secured
2019-20	Continue private funding efforts	paused due to COVID
2019-20	Transition to MET II construction	planning phases complete

2) Based on the goals data, please provide examples and a description of how the services under review promote efficiency for the institution (to include academic programs, if applicable).

Capital Project Management, Maintenance, Housekeeping, HVAC, and Security make up the Facilities Department. The departmental function is to maintain campus facilities in good repair and working order, and to provide a comfortable, safe environment for work and study. The campus includes 7 buildings and 137 acres of land.

III. Reflection:

1) Based on the aggregated data, please provide the areas of the strategic plan (specific to the service) that were the strongest and weakest. Provide an explanation for the reasoning.

2) Based on the student satisfaction and/or employee satisfaction survey results, please provide the strongest and weakest areas. Provide an explanation for these results.

Survey Question

(100 point scale, sample size is in parenthesis)

Adjunct

Rating

Staff

Rating

Instructor

Rating

Student

Rating

The PHCC Police Department helps to provide a safe and secure campus environment.

18/19: 81.7 (9)

19/20: 94.5 (14)

FA 21

(7)

18/19: 87.8 (61)

19/20: 90.4

(69)

18/19: 85.3 (23)

19/20: 87.1

(36)

18/19: 85.2 (160)

19/20: 85.7

(64)

FA 21: 79.1

The quality of PHCC’s facility maintenance, grounds, and repair services are efficient.

18/19: 78.4 (9)

19/20: 88.2

(14)

18/19: 85.9 (61)

19/20: 91.9

(69)

18/19: 84.1 (23)

19/20: 87.2

(36)

18/19: 85.6 (161)

19/20: 84.8

(63)

FA 21: 86.1

PHCC’s janitorial services clean and stock the buildings efficiently.

18/19: 80.4 (9)

19/20: 90.1

(14)

18/19: 76.7 (61)

19/20: 78.6

(68)

18/19: 79.0 (23)

19/20: 84.9

(36)

18/19: 89.6 (166)

19/20: 88.7

(64)

FA 21: 74.3

PHCC’s Switchboard personnel are informative and knowledgeable.

18/19: 76.5 (8)

19/20: 91.2

(12)

18/19: 76.9 (56)

19/20: 80.1

(65)

18/19: 82.9 (22)

19/20: 76.4

(36)

18/19: 82.5 (142)

19/20: 80.7

(58)

FA 21: 82.7

PHCC Facilities related personnel are courteous and professional.

18/19: 82.3 (9)

19/20: 90.1

(13)

18/19: 86.1 (60)

19/20: 89.2

(68)

18/19: 89.3 (23)

19/20: 84.3

(36)

18/19: 87.3 (163)

19/20: 85.5

(64)

FA 21: 85.6

IV. Forecast:

1) How do personnel in this service area plan to address weaker areas throughout the next review cycle for both, the strategic plan and student/employee satisfaction?

2) What changes are expected in this service area (major expenditures, changes, personnel needs, future costs)?

Additional personnel will be needed as PHCC expands it Welding program. The MET II is scheduled for partial renovation to house the program. The MET I and II are not currently staffed with dedicated Security or Housekeeping personnel. An additional officer and one additional housekeeping person will be sufficicient for proper care and coverage of the MET. An additional maintenance/HVAC person may be required to "stay on top" of items campus wide.

3) Any other pertinent information relevant to the review process should be provided here (e.g. community need, state/federal requirements, external accreditation, budgetary issues, etc.)