PHCC PHACT Service Review System

Service Review for Student Services (TRIO, Student Success, Student Supp.)

Service Review Framework & Criteria

I. Information:

1) Please provide a description of any changes to the services under review since the last cycle and the appropriate updates to the catalog. In addition, include any location, personnel, and personnel role changes, as well as additions, losses, or modifications to the types of services offered.

No changes

Student Success Center changes for catalog

1.Please add Val Dillard to the College Success Coaches

Val Dillard
vdillard@patrickhenry.edu
276-656-5492
LRC 212

2.Please remove Christy Spencer and Pam Holland from RVHI

and add Samantha Pruitt

Samantha Pruitt
spruit@patrickhenry.edu.
276-656-5486
WH202

3.Remove the link for Working Student Success Network altogether WSSN
we no longer have this grant

4.For the Student Success Center link, please remove the words SAILS and WSSN and add Rural Virginia Horseshoe Initiative (RVHI). Also please add a statement about the Student Success Center now having a laptop and textbook loaner program.

5.Please add a statement in for Middle College to let students know that Middle College is now a hybrid program and is offering an online GED option.

6. Please change my name to Tilley anywhere in the catalog.

2) How do students or employees engage the service(s)? Please provide examples of activities, marketing materials, or other outreach and engagement examples designed to inform students or employees of the service.

How do students hear of services:

Website with brochure

Faculty/Staff referral

presentations to classes as appropriate

presentations at functions as appropriate

FB page

Student Success Center

New Student Orientation
emails from coaches
workshops
field trips
faculty/staff referrals
website
calls from staff
marketing of programs
Facebook
community involvement (boards, committees, presentations)
word of mouth from other students (one of the best ways)
homeschool parents
school systems

II. Data:

1) Goals template data, aggregated by strategic plan reporting area (see attached template).

No changes to goals for this year for Student SUPPORT Services

Goals Summary

Academic Year

Goal

Results

2016-17

1) Increase hs visits to 2 pr year for each hs (Great Expectations)

2) Increase by 10% the number of students enrolled in special education programs who participate in transition team meetings

3) Increase by 2% the number of students completing dev English w/i one year

4) 70% of Middle College students will complete an intro to Blackboard course

5) 75% of SSS ROAD scholars will remain in good academic standing

6) 65% of SSS ROAD scholars will persist from fall to fall

7) 25% of SSS ROAD scholars will graduate with associate/cert w/i 4 years

8) 12% of new SSS ROAD scholars will receive associate/cert and transfer to 4 yr w/i 4 years of entering program

1) Met

2) Partially Met

3) Met

4) Met

5) Met

6) Met

7) Met

8) Met

2017-18

1) Add DSS visit to this goal

2) Increase by 5% the number of students enrolled in special education programs who participate in transition team meetings

3) Increase by .15% the number of students completing dev English w/i one year

4) 75% of Middle College students will complete an intro to Blackboard course

5) 75% of SSS ROAD scholars will remain in good academic standing

6) 65% of SSS ROAD scholars will persist from fall to fall

7) 25% of SSS ROAD scholars will graduate with associate/cert w/i 4 years

8) 12% of new SSS ROAD scholars will receive associate/cert and transfer to 4 yr w/i 4 years of entering program

1) Met

2) Met

3) Met

4) Met

5) Met

6) Met

7) Met

8) Met

2018-19

1) Add minimum of 1 DSS visit to this goal

2) Increase by 10% the number of students enrolled in special education programs who participate in transition team meetings

3) Increase by 2% the number of students completing dev English w/i one year

4) 70% of Middle College students will complete an intro to Blackboard course

5) 75% of SSS ROAD scholars will remain in good academic standing

6) 65% of SSS ROAD scholars will persist from fall to fall

7) 25% of SSS ROAD scholars will graduate with associate/cert w/i 4 years

8) 12% of new SSS ROAD scholars will receive associate/cert and transfer to 4 yr w/i 4 years of entering program

1) Partially Met

2) Partially Met

3) Met

4) Met

5) Met

6) Met

7) Met

8) Met

2019-20

1) Increase communication between HS Career Coaches

2) Increase by 3% the number of students enrolled in special education programs who participate in transition team meetings

3) Increase by .17% the number of students completing dev English w/i one year

4) 70% of Middle College students will complete an intro to Blackboard course

5) 75% of SSS ROAD scholars will remain in good academic standing

6) 65% of SSS ROAD scholars will persist from fall to fall

7) 25% of SSS ROAD scholars will graduate with associate/cert w/i 4 years

8) 12% of new SSS ROAD scholars will receive associate/cert and transfer to 4 yr w/i 4 years of entering program

Paused due to COVID

1) Student Success Center staff met with HS Career Coaches over the summer to share best practices about how to best serve students in a remote environment. Once we returned to campus, we met during peak registration time on zoom and determined that this is the only time that we need to meet as a group is during peak times.

3) Not met; Many students were forced to take online classes and it has been a challenge for them to pass the class and for us to retain them. COVID-19 has affected this goal and continues to be a factor today.

4) 100% of Middle College students was exposed to Canvas (instead of Blackboard). We also created a Middle College class in Canvas since we have went remote with classroom instruction due to COVID in March 2020.

2) Based on the goals data, please provide examples and a description of how the services under review promote efficiency for the institution (to include academic programs, if applicable).

Services provided through Student Support Services enhance the retention goals of the institution, particularly for first generation low income and/or students with disabilities. Provide much needed services to enhance the experience of these at risk populations, providing much needed resources as well.

III. Reflection:

1) Based on the aggregated data, please provide the areas of the strategic plan (specific to the service) that were the strongest and weakest. Provide an explanation for the reasoning.

1) Continue the communication with the HS Career Coaches and Student Success Center staff to share best practices in order to better serve students during the pandemic.

3) PHCC has developed a laptop loaner program and added hotspot loaners as well to provide access to students who do not have the resources to take online courses during this time of crisis. The academic challenge of online courses may still play a role in their progression toward their educational goals, however PHCC does provide tutoring as well as textbook loaners and attempts to fill in the gaps as much as possible in order to ensure student success.

7) Middle College will continue to be a hybrid program, offering both online and face-to-face tutoring.

2) Based on the student satisfaction and/or employee satisfaction survey results, please provide the strongest and weakest areas. Provide an explanation for these results.

No questions related to the Student SUPPORT Services program

Survey Question

(100 point scale, sample size is in parenthesis)

Adjunct

Rating

Staff

Rating

Instructor

Rating

Student

Rating

I am aware of the full range of services

offered by the Student Success Center.

18/19: 74.7 (3)
As the Director of the SSC, I need to do more to get the information about our services and programs to our adjunct faculty.

19/20: 86.5 (2)

18/19: 82.2 (16)

19/20: 85.2 (19)

18/19: 82.0 (15)

19/20: 81.3 (20)

I tend to refer students to the Student

Success Center for services.

18/19: 82.0 (3)

19/20: 97.5 (2)

18/19: 83.0 (15)

19/20: 87.4 (19)

18/19: 84.7 (15)

19/20: 84.2 (20)

The Student Success Center staff is knowledgeable

of resources to assist students.

18/19: 85.7 (3)

19/20: 97.5 (2)

18/19: 90.4 (16)

19/20: 89.9 (19)

18/19: 92.1 (15)

19/20: 89.6 (20)

The availability of Student Success Center

staff meets the needs of the institution.

18/19: 76 (3)

19/20: 98 (2)
Our team does everything we can to try to meet the needs of our students. We meet on a regular basis to try and identify if there are any gaps that we could be assisting with in any way!

18/19: 86.0 (15)

19/20: 85.4 (19)

18/19: 76.8 (15)

19/20: 88.7 (19)

The location of the Student Success Center

offices (1st floor LRC) are situated to maximize

student traffic.

18/19: 76.7 (3)

19/20: 95 (2)

18/19: 88.4 (16)

19/20: 87.3 (19)

18/19: 87.1 (14)

19/20: 87.8 (19)

The Student Success Center staff are knowledgeable

of resources to help me overcome barriers to education.

18/19: 87.2 (44)

19/20: 91.5 (36)

I feel welcomed and valued when I visit the Student Success Center.

18/19: 87.2 (45)

19/20: 91.4 (36)

I received the assistance I needed to achieve academic success.

18/19: 85.0 (44)

19/20: 89.7 (36)

The availability of Student Success Center staff meet my needs.

18/19: 88.4 (44)

19/20: 90.8 (36)

The Student Success Center offices (1st floor LRC) are easy to find.

18/19: 86.8 (43)

19/20: 90.3 (36)

IV. Forecast:

1) How do personnel in this service area plan to address weaker areas throughout the next review cycle for both, the strategic plan and student/employee satisfaction?

As the Director of the Student Success Center, I plan to provide the adjunct faculty with information about the programs and services that we offer within our hub.

2) What changes are expected in this service area (major expenditures, changes, personnel needs, future costs)?

Personnel needs: Full time position for Transfer/Disability services for the next grant cycle.

Student Success Center

No significant changes other than we continue to get less funding from the state for programs such as Great Expectations, RVHI, and at this point we receive no funding for Middle College.

3) Any other pertinent information relevant to the review process should be provided here (e.g. community need, state/federal requirements, external accreditation, budgetary issues, etc.)

Student Support Services is a federally funded program and adheres to the requirements set forth by the Dept. Of Education and the current grant proposal(s).

Student Success Center

As we continue to get less funding from the state for programs such as Great Expectations, RVHI, and at this point we receive no funding for Middle College, I grow more concerned each day about our programs and staff. Several of my employees are grant funded through the College Success Coach grant and I'm not sure how long that will continue to be funded either. However, I do know that the services that we provide under our umbrella are critical to the retention and completion of students who are enrolled at this college. I am willing to do everything in my will power to serve and assist in finding the funding we need to sustain.