Service Review for Advising
Service Review Framework & Criteria
I. Information:
1) Please provide a description of any changes to the services under review since the last cycle and the appropriate updates to the catalog. In addition, include any location, personnel, and personnel role changes, as well as additions, losses, or modifications to the types of services offered.
2) How do students or employees engage the service(s)? Please provide examples of activities, marketing materials, or other outreach and engagement examples designed to inform students or employees of the service.
II. Data:
1) Goals template data, aggregated by strategic plan reporting area (see attached template).
What are the goals for the area that could be achieved within the next one to three years? Please list minimum of three measurable goals that would improve services provided. Those goals can focus on any function, personnel or students.
2) Based on the goals data, please provide examples and a description of how the services under review promote efficiency for the institution (to include academic programs, if applicable).
III. Reflection:
1) Based on the aggregated data, please provide the areas of the strategic plan (specific to the service) that were the strongest and weakest. Provide an explanation for the reasoning.
2) Based on the student satisfaction and/or employee satisfaction survey results, please provide the strongest and weakest areas. Provide an explanation for these results.
Survey Question (100 point scale, sample size is in parenthesis) | Adjunct | CLSF | F12 | F9M | Wage |
| PHCC provides the appropriate resources needed for effective academic advising. | FA 21 | FA 21 | FA 21 | FA 21 69.26/(15) | FA 21 |
| I believe academic advising is an important part of my job. | FA 21 0 | FA 21 93/(11) | FA 21 85.75/(12) | FA 21 84.46/(15) | FA 21 0 |
| I understand multiple measures and how to advise students who need developmental courses. | FA 21 0 | FA 21 | FA 21 | FA 21 | FA 21 |
| I can use tools within PeopleSoft (course offerings, class schedules, degree progress reports, etc.) to assist in advising students. | FA 21 0 | FA 21 | FA 21 | FA 21 | FA 21 0 |
| I can use tools within EAB Navigate to assist in advising students. | FA 21 0 | FA 21 66.72/(11) | FA 21 46.33/(12) | FA 21 69/(15) | FA 21 0 |
Survey Question (100 point scale, sample size is in parenthesis) | STU Rating |
FA21 | |
| 1) The availability of my academic advisor is
currently meeting my needs. | 85.9 (36) |
| 2) My advisor is knowledgeable about academic and
graduation requirements. | 87.5 (36) |
| 3) My advisor provides accurate assistance in
selecting appropriate courses. | 85.7 (36) |
| 4) My academic advisor offers helpful suggestions when I have scheduling conflicts and problems. | 83.8 (33) |
| 5) Overall, the advising I have received at PHCC
has met my needs. | 85.8 (36) |
| Category | AD1 (N/AVG) | AD2 (N/AVG) | AD3 (N/AVG) | AD4 (N/AVG) | AD5 (N/AVG) |
| ADJ | 0 | 0 | 0 | 0 | 0 |
| CLSF | 34/28.3 | 30.1 | 25.7 | 27.8 | 21.5 |
| F12 | 21/47.33 | 49 | 42.7 | 50.46 | 26.4 |
| F9M | 18//57.7 | 70.3 | 52.44 | 75.44 | 57.5 |
| Wage | 0 | 0 | 0 | 0 | 0 |
IV. Forecast:
1) How do personnel in this service area plan to address weaker areas throughout the next review cycle for both, the strategic plan and student/employee satisfaction?
2) What changes are expected in this service area (major expenditures, changes, personnel needs, future costs)?
3) Any other pertinent information relevant to the review process should be provided here (e.g. community need, state/federal requirements, external accreditation, budgetary issues, etc.)
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